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SMP (Support & Maintenance Package) |
The support & maintenance package (SMP) include 12 months of software maintenance
(support and product updates).
Beyond this initial 12 month period, you may renew your software
maintenance for another 12 months.
Maintenance renewals commence from the expiration of your active
maintenance period, regardless of when the maintenance renewal is
purchased.
If you intend to renew, we recommend renewing at least 30 days before
expiration.
The SMP contains the following services:
Priority Technical Support
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Priority Technical Support is provided via email. JAXFront will respond within 1-2 business days during European hours (MO-FR, 9am CET – 5pm CET, Swiss and US holidays excluded).
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Free Suport/Product Updates
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You will receive all maintenance releases and update software versions that are released during your Support Period. Updates that you receive cover the specific edition of the product that you have purchased.
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| Maintenance |
During the Support Period you may also report any software problem or error to JAXFront using the same support process described above. If JAXFront determines that a reported reproducible material error in the software exists and significantly impairs the usability and utility of the software, JAXFront agrees to use reasonable commercial efforts to correct or provide a usable work-around solution in an upcoming maintenance release or update, which is made available at certain times at JAXFront’s sole discretion.
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See an SMP example in detail.
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